Get help
Write to support@macro.com. Include what you were doing and what you expected to happen.
A member of our team will walk you through setup or dig into a problem live.
Macro is open source, so bug reports (and pull requests) are welcome on the monorepo.
Many "how do I…" questions are answered in the product walkthrough.
For specific topics: licensing@macro.com for commercial licensing, support@macro.com for a DPA or EU hosting, self-host@macro.com for FedRAMP and self-hosted deployments, security@macro.com for vulnerability reports and vendor security reviews (see Security), and teo@macro.com if you want to contribute but aren't sure where to start.
For the full keyboard shortcut list, open the keyboard shortcuts reference in the Macro app.
Common issues
Someone referenced a doc or task I can't open
You don't have access yet. Ask them to @mention it in a channel you're both in (that shares it with every member automatically), or to share it with you directly from the item's Share menu. See Permissions.
An email I'm expecting isn't in my inbox
Check the Noise tab. Macro filters lower-priority senders out of Signal. If a sender is misclassified, right-click any of their threads to move them between Signal and Noise; the change sticks for future emails. See Signal vs Noise.
I @mentioned someone in a doc and they weren't notified
That's by design: mentions in a document's body don't notify or share. Mention them in a comment, or share the doc with them explicitly. The reasoning is covered in Mentions.
I don't see a feature the docs describe (Companies, splits, …)
Two usual causes: some features roll out gradually, so your account may not have them yet, and some features are desktop-only, like splits and keyboard shortcuts. See Apps & platforms.
A call wasn't supposed to be shared with my team
Calls started from a channel are shared with your team by default. During the call, uncheck Share with team in the call controls to keep it to the people on the call. Standalone calls are never shared with the team. See Calls.
My agent says it can't access something
Agents inherit your permissions. If you can't open it, neither can they. Get access to the item first (see the first question above), then ask again. See Mentions in Agents.